Clearly labelled “Withdraw from contract” button
A visible button or link the customer can find at any time during the 14-day withdrawal window, not buried in a help article or behind a contact form.
v1.0.9
Free EU Withdrawal Button
Magento 2 EU Withdrawal Extension - 14-Day Right-of-Withdrawal Button, Now Required in the EU
Magento 2.4.4 - 2.4.9 · Community, Enterprise, Cloud Hyvä Ready Breeze Ready
EU Withdrawal is a free Magento 2 extension that adds the EU 14-day right-of-withdrawal button your store now needs. It delivers a clearly labelled withdrawal button, a deliberate two-step confirmation, an automatic email receipt, partial per-item withdrawals, an admin request queue with CSV export, and 22 EU languages - with native Hyvä and Breeze support. Install via Composer and be compliant in about 15 minutes. The optional Pro edition adds a tamper-proof audit log, customer-verifiable receipts, and a single signed evidence file for regulators.
Available on GitHub mageme/module-eu-withdrawalScreenshots
A quick glance at frontend and backend functions.
The EU withdrawal button is a mandatory “Withdraw from contract” function that online stores selling to EU consumers must display from 19 June 2026 under EU law. Under Art. 11a of Directive 2011/83/EU (added by Directive (EU) 2023/2673), every online seller with EU consumers must now show a clear “Withdraw from contract” button. Without it, customers can withdraw for up to 12 months and 14 days instead of 14 days, and enforcement is delegated to each EU member state's consumer-protection authority.
EU law update
What EU law expects from your store
Three concrete things. All three are now mandatory across the EU.
Deliberate two-step confirmation
A short guided form: the customer looks up the order, selects the items to withdraw, and confirms. Partial, per-item withdrawals are supported, not just the whole order.
Automatic email receipt
A timestamped email with the withdrawal details and a reference number. A "we'll get back to you" message is not enough. That email itself is the legal record.
Who needs to comply?
If any of these is your store, this law applies, no matter where the business is registered.
You sell to EU consumers
Even if your business is registered outside the EU. The law follows the consumer, not the trader.
You ship goods to the EU
Any physical product delivered to an address in an EU member state, even just occasionally.
You price in euros
Storefront prices listed in euros, alongside or instead of your home currency.
A drop-in solution
One free module. All three implementation pieces, out of the box.
The module adds a “Withdraw from contract” button to every customer-facing place that matters: the order page, the customer account, the footer and order-confirmation emails. Customers complete a short guided form, as guests or logged in, choosing the whole order or just specific items. A timestamped email confirmation goes out automatically, and every request lands in a dedicated queue inside your Magento admin. Set up in about 15 minutes.
How your customer withdraws from an order
Five steps. One deliberate confirmation. One email.
A customer withdraws in five steps: start the request from the order page, account, footer or order email; find the order (guests enter their order number plus email, signed-in customers pick from history); select the whole order or individual items; confirm with refund details shown; then receive an automatic timestamped email receipt.
Order #100000123
Wireless Headphones€89.00
Leather Wallet€45.00
Cotton T-Shirt€25.00
EU right of withdrawal
You can withdraw from this order until 31 May 2026. (Art. 11a Directive 2011/83/EU)
Start withdrawal
Always on the order page
Step 01
Click “Start withdrawal”
The button sits on the customer's order page, account area, store footer and order emails, available right through the 14-day window. It opens the EU 14-day right of withdrawal, the one shoppers now expect to find.
Find your order
Enter the details from your order confirmation.
Order number
You'll find this in your order confirmation email.
Email address
The email you used at checkout.
Find my order
You have 14 days from delivery to withdraw, no reason needed.
Can't find it? Contact support
Select an order
Pick an order from your history.
Order #100000123
Order #100000118
Order #100000094
Order #100000077
Two ways in, both quick
Step 02
Find your order
Guests enter their order number and email. Signed-in customers skip that. They just pick the order from their history. Either way it takes seconds.
Select what to withdraw
Choose all items, or only some of them.
Wireless HeadphonesQty 1
Leather WalletQty 0
Cotton T-ShirtQty 1
You have 14 days from delivery to withdraw, without giving a reason.
The whole order, or just a few items
Step 03
Select the items
Withdraw from the whole order, or set a quantity for individual items only. Partial withdrawal is handled the same way, in the same form.
Review and confirm
Wireless Headphones€89.00
Cotton T-Shirt€25.00
Items€114.00
Shipping refund€4.90
Total refund€118.90
Submit withdrawal request
The full refund, shown before they commit
Step 04
Confirm the withdrawal
A separate confirmation page, the second step EU law requires. The customer sees the items and the total refund before they commit.
YOUR STORE
Withdrawal receipt
This email is your durable-medium proof of withdrawal under Art. 11a Directive 2011/83/EU. Keep it for your records.
Order number#100000123
Submitted on14 May 2026 14:32 UTC
Refund total€118.90
Refund methodOriginal payment
Legal basisArt. 11a 2011/83/EU
A timestamped, durable legal receipt
Step 05
Receive the email receipt
A timestamped withdrawal receipt lands automatically: the durable-medium record EU law requires, carrying the refund total and the legal basis.
How your team handles withdrawals
A dedicated queue inside your Magento admin. No new tool to learn.
Everything included in Free
Every technical piece the withdrawal-button requirement needs is in Free. Pro adds proof and forensics on top, not the basics.
Built to the directive
Button label, two-step flow, email receipt, partial withdrawal, configured to what Art. 11a describes.
Works for guests and customers
Logged-in shoppers go straight to their orders. Guests look up the order with their order number and email.
Two-step confirmation
Required by EU law (Art. 11a). We handle the routing and the second-step confirmation page.
Automatic email receipt
Timestamped email with the withdrawal details, items and reference number. Becomes the permanent record.
Withdraw from individual items
Run the form in full-order mode, or let customers pick specific items and quantities. Configurable per store.
Visible in all the right places
Order page, customer account, footer and order confirmation emails. It happens automatically, no template editing needed.
22 EU languages
Every EU locale Magento ships with, with verbatim legal text taken straight from EU sources. Override per store view if needed.
Admin queue with CSV export
Filter by status, date, customer, order. Export to CSV for accounting. Standard Magento admin look and feel.
Editable email templates
Sender, subject, layout: edit per store view from the admin. Multistore-aware.
Works with Hyvä and Breeze
Free Hyvä companion modules ship alongside. Breeze (Swissup) is supported out of the box. Luma just works.
Digital-content waiver flow
Selling downloads, software or services? The required "I want to start using this now" consent is collected and recorded at checkout, automatically.
No tracking, no phone-home
Zero data sent to our servers. Customer data stays in your Magento database.
Country & customer-group scope
Show the withdrawal flow only in the countries where it applies, and hide it from the customer groups that do not need it.
More eligibility controls
Exclude specific order statuses, decide how orders never marked as delivered are handled, and detect digital items inside bundles.
Order-timeline notes
Every request, approval, denial or cancellation is logged on the order itself, with the refund amount, the reason and who acted.
Easier to integrate
Pick the withdrawal emails from the standard Sales Emails dropdown, and drop the withdrawal link anywhere in a custom theme.
Pro upgrade · optional
When you need proof, not just the implementation
Free implements what Art. 11a of Directive 2011/83/EU describes. Pro is for the moment a regulator, a dispute lawyer, or a chargeback adjuster asks for proof, and you want to hand them something solid in one click.
Pro feature · 1 of 5
A complete activity log no one can tamper with
Every withdrawal request gets a full timeline: who pressed which button, when, and from where. The log is locked: not even your own admin can edit or delete past entries. When a regulator or a lawyer asks "how do you know what happened", you can show them.
- Every important action is recorded automatically
- Database-level lock plus cryptographic chain: two safety layers
- One-command check to prove the log was never altered
- Automatic anonymisation of personal details after a period you choose
Pro feature · 2 of 5
Proof you showed the withdrawal terms before checkout
EU law has two proof requirements. Free's confirmation email proves what you sent after a withdrawal. Pro proves what your customer saw before they paid. That is the other half of the proof a regulator looks for. Every checkout view of the terms is timestamped, the exact text is saved, and the proof is one tab away on the request page.
- Every checkout view of the withdrawal terms is timestamped and logged
- The exact text shown is saved as a versioned snapshot, even after you update the policy
- "Pre-Contract Proof" tab on every withdrawal request, ready to show on demand
- Without recorded disclosure, the directive extends the window from 14 days to 12 months and 14 days. Pro records each display so you can show it was made
Pro feature · 3 of 5
Email receipts your customers can verify themselves
Every withdrawal confirmation email gets a personal verification link. Your customer, or anyone they show it to (a bank, a dispute lawyer, a regulator), clicks the link and instantly sees the receipt wasn't edited after you sent it.
- Each receipt gets a unique fingerprint
- Public verification page styled in your store's design
- Works for any past receipt, with no expiration
- Protected against scraping and abuse
Pro feature · 4 of 5
Photo proof of the seal, before you accept the return
For sealed goods (cosmetics, hygiene items, supplements, software, media), the right of withdrawal ends once the seal is broken (Art. 16(e) of Directive 2011/83/EU). Seal Photos adds an optional step to the withdrawal flow: the customer attaches photos of the item’s seal, so you can judge its condition before you approve or decline.
- Optional photo-upload step, shown only for products you flag as sealed
- Customer documents the seal’s condition at the moment they request withdrawal
- Photos are attached to the request and visible in the admin queue
- Stored alongside the activity log and evidence pack for disputes and chargebacks
Pro feature · 5 of 5
Hand a regulator one signed file. Done.
When a customer files a claim, a bank requests evidence, or a regulator opens a case, you need to provide "all the evidence" for one withdrawal. Pro packs everything into one signed file: order details, withdrawal log, customer's receipt, the terms they were shown. The other side can verify it offline, no access to your store needed.
- One ZIP file per request, ready to download
- Cryptographically signed, which proves it wasn't edited after export
- Includes a verifier the regulator can run on any laptop
- Genuineness is provable from the signature alone
Free vs Pro at a glance
Free delivers every technical piece the requirement covers. Pro adds proof, forensic-grade records, and one less click for the customer.
| Feature | Free | Pro |
|---|---|---|
| Storefront & customer experience | ||
| “Withdraw from contract” button on order page, account, footer, emails | ||
| Two-step confirmation flow | ||
| Withdraw from individual items (not just the whole order) | ||
| Country and customer-group targeting | ||
| Guest and logged-in customer flows | ||
| 22 EU languages | ||
| Automatic email receipt (timestamped) | ||
| Digital-content waiver flow at checkout | ||
| One-click withdrawal links in customer emails | — | |
| Admin & operations | ||
| Dedicated queue inside Magento admin | ||
| Filters, mass actions, CSV export | ||
| Native Magento credit-memo hand-off | ||
| Approve / reject with reason and customer email | ||
| Order-timeline notes on the order | ||
| Eligibility rules: order status, bundles, undelivered orders | ||
| Records & proof | ||
| Searchable activity log in admin | — | |
| Tamper-proof activity log | — | |
| Customer-verifiable email receipts | — | |
| Proof of pre-purchase disclosure | — | |
| Signed, single-file evidence pack export | — | |
| Seal-photo evidence for sealed items | — | |
NewSeal Photos, an optional Pro add-on for sealed goods (cosmetics, hygiene, supplements, software, media). It adds a photo-upload step to the withdrawal flow, so the seal's condition is on record before you approve or decline. The right of withdrawal ends once the seal is broken (Art. 16(e) of Directive 2011/83/EU).
Compatibility
Runs on your stack
Built for current Magento: every edition, modern PHP and the major themes, installed the way your team already works.
Platform
Magento 2.4.4 – 2.4.9
Editions
Open Source & Commerce
Runtime
PHP 8.1 – 8.5
Themes
Hyvä · Breeze · Luma
Checkout
Luma & Hyvä Checkout
Security
CSP-compatible
Frequently asked questions
About compliance
Do I really need a withdrawal button if I already have a returns process?
Yes. EU law (Art. 11a) expects a clearly labelled withdrawal button that's visible at all times during the 14-day window. A general returns form does not count. The law is specific about the wording, the placement and the two-step confirmation.
What happens if I do not comply?
Two things. First, your customer's withdrawal window automatically extends from 14 days to 12 months and 14 days, a full year of extra exposure. Second, enforcement is delegated to each EU member state's consumer-protection authority. Penalties and procedures vary by country: under the EU Omnibus Directive (2019/2161), fines for widespread consumer-law breaches can reach up to 4% of annual turnover, and the exposure exists in every member state.
Does this apply to my non-EU store if I have EU customers?
Yes. The law applies to every store selling to consumers in the EU, regardless of where the business is registered. If you ship to the EU or price your products in euros, you are in scope.
Does this replace my full RMA or returns process?
No. The module adds only the legal withdrawal step. Your existing RMA, refund and shipping-return workflow stays as it is. Your team uses it after the withdrawal request lands in the admin queue. The two systems sit next to each other.
About the extension
Is this really 100% free? What is the catch?
No catch. The Free edition is proprietary freeware under the MageMe EULA: free of charge, no trial limit, no tracking. Pro is a separate, optional upgrade for stores that want a tamper-proof activity log, verifiable receipts and signed evidence packs on top.
What is the difference between Free and Pro?
Free delivers every technical piece the requirement covers: the withdrawal button, two-step confirmation, automatic email confirmation, partial withdrawals, 22 EU languages, admin queue. Pro adds proof: a tamper-proof activity log, customer-verifiable receipts, proof of pre-purchase disclosure, one-click withdrawal links in customer emails, and a single signed evidence file you can hand to a regulator.
Is the extension compatible with Hyvä theme?
Yes. Free Hyvä companion modules ship alongside the main extension (one for the storefront, one for the checkout). Breeze (Swissup) is supported out of the box. Luma works without anything extra. CSP headers, Tailwind classes and the Hyvä asset pipeline are all respected.
Does it work for guest checkouts?
Yes. Guests submit a withdrawal by entering their order number plus email. Logged-in customers see their orders directly in their account. Both flows go through the same two-step confirmation and generate the same email receipt.
What customer data does the module store?
Order number, customer email, the items being withdrawn, an optional reason, and timestamps, all stored in your own Magento database, never sent to any MageMe server. No tracking, no phone-home. Pro adds an automatic anonymisation schedule so personal details are erased after the retention period you choose (default 365 days).
Support and maintenance
Who maintains this extension?
MageMe (ACTEK d.o.o.), a Slovenia-based Magento extension vendor active since 2011. The Free module shares the same code, CI pipeline and release process as our paid products.
How do I get support for the free version?
Best-effort community support via support@mageme.com. Bug reports are triaged by the same engineers who work on the paid editions. Priority queue with a 24-hour SLA is part of the Pro tier.
How do I upgrade from Free to Pro?
Pro is installed as a small set of add-on modules that sit next to your existing Free install. Your data, settings and request history are preserved, with no reinstall and no migration. You get a Composer command and a short upgrade guide right after purchase.
Will it stay free?
Yes. The Free edition is our long-term contribution to the Magento ecosystem. The implementation baseline stays in Free. Anything that implements what Art. 11a describes lands in Free, not Pro.
REVIEWS
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CHANGE LOG
1.0.9
Jul 06 2026
- New: Bundle Item Selection - return a bundle as a single unit (default) or by its individual components, so a device sold together with an accessory as a bundle can have each part withdrawn and refunded on its own, each with its own VAT.
- New: The refund summary now presents VAT in line with your store's tax-display setting - gross prices with an "Of which VAT" note on tax-inclusive stores, or net prices with an added VAT line on tax-exclusive stores - across the item list, review step, success page and receipt.
- Fix: The review button no longer stays disabled when the store is set to withdraw the whole order at once, which could previously block the request.
- Fix: Storefront, email and notification texts now show your configured withdrawal period instead of a fixed 14 days.
- Fix: On stores set to move JavaScript to the bottom of the page, the refund summary no longer shows zero shipping and tax and the request submits correctly.
- Fix: A withdrawal can no longer refund units that were already cancelled or refunded through a Magento credit memo, so a partially-refunded order line is never refunded a second time.
- Fix: The self-cancellation return link now rejects off-site (protocol-relative or backslash) URLs, closing a redirect gap.
- Fix: The durable-medium receipt and waiver-confirmation email can no longer be sent twice when a queue message is redelivered or two workers overlap.
- Fix: Saving a withdrawal status change no longer risks overwriting a concurrent update to the request's receipt or acknowledgement data.
- Other: The new settings and refund-summary VAT wording are localised across all 22 locales.
- Other: The Hyvä companion waiver and form strings are localised across all 22 locales, and a stale translation entry was removed.
1.0.8
Jun 28 2026
- New: Admin withdrawal-request grid rows link directly to the order and shipment.
- Fix: Four admin settings that were defined but never applied now take effect.
- Fix: Guest order lookup is now rate-limited to resist order-number enumeration.
- Fix: Withdrawal is no longer offered for canceled orders.
- Fix: Long free-text reasons are truncated safely on non-Latin-script storefronts.
- Other: Localised the item-selection / full-order strings across all 22 locales and corrected the German confirm-label warning.
1.0.7
Jun 21 2026
- New: Restrict by Customer Group - optionally hide the self-service withdrawal flow from selected customer groups (e.g. your B2B / wholesale groups), while guests and consumers keep it
- New: a new "If delivery is never confirmed" setting decides whether orders that reached a delivered status without a recorded delivery date stay open or are treated as not eligible (default)
- New: Statuses Excluded From Withdrawal - choose order statuses (such as a legacy import status) that should never be offered for withdrawal
- New: submitting a withdrawal request now adds a note with the requested refund to the related order's timeline
- Fix: the refund amount shown in the order-timeline notes and the durable-medium receipt now reflects the full amount instead of the shipping portion only
- Other: the checkout pre-contractual withdrawal information now follows the country and customer-group scope, so it shows only where the self-service withdrawal applies
1.0.6
Jun 18 2026
- the withdrawal-CTA order and shipment emails can now be selected directly from the Sales Emails template dropdown - no need to clone a template first
- approving, denying or cancelling a request now adds a short note to the related order's timeline (refund amount, denial reason, or who cancelled), so the outcome is visible on the order itself
- a drop-in "Withdraw from contract" link block for custom themes, so the link can be placed anywhere in the storefront
- status emails now send guests to the withdrawal page instead of a login page they cannot use
- the "Show Footer Link" setting now hides the storefront footer link when it is turned off
- the withdrawal form no longer errors on themes that do not include the optional photo-evidence step
- the submission notification email now lists all of its available variables in the admin template editor
1.0.5
Jun 17 2026
- New: Seal Photos — optional seal-photo evidence step for sealed items (Pro add-on)
- New: Item Selection setting - the withdrawal form can run in "Full order" mode where the request always covers all returnable items
- Fix: final confirmation button now renders the legally required "Confirm withdrawal" label in the customer's language instead of "Submit return request"
- New: Extension points for the Pro photo evidence step on the withdrawal form
- Fix: request creation no longer fails when a third-party extension dispatches the request-created event without eligibility data
- New: Country Scope setting - optionally limit the self-service withdrawal flow to customers in selected countries
- Fix: the "Withdraw from contract" link in order and shipment emails now renders when the email is resent from the admin or sent by a background job
- Fix: an order now stays available for withdrawal through the whole of its final eligible day
- Fix: a logged-in customer opening a withdrawal link for an order that is not their own is now turned away
- Other: Removed the redundant Eligibility column from the items table on the admin withdrawal request page.
1.0.4
Jun 11 2026
- Fix: The digital-content waiver step no longer fails to save when the billing address is set during checkout.
- Other: Removed a non-functional Privacy & Retention settings group.
- Other: Internal cleanup, dead-code removal and a more robust order-lookup rate limiter.
- Other: Module permissions now appear under the Sales section in admin role permissions (thanks to Ole Schäfer).
1.0.3
Jun 08 2026
- The refund total now matches the order total when a payment-method discount, gift card or other order-level adjustment applies — such orders previously could not be withdrawn or showed an inflated refund.
- The refund total shown right after submitting a withdrawal now includes the shipping refund.
- Corrected the German translation of the "Withdraw from contract" label.
1.0.2
Jun 04 2026
- Digital-content detection can now recognise digital items inside bundle products.
- Submission confirmation email and the merchant copy now also send for requests made through the storefront app.
- The store logo now appears in withdrawal emails.
- Email USP and social icons now display in Gmail, Outlook and Yahoo.
- Withdrawal emails are sent in the store's language instead of always English.
- Storefront-app submissions now go through the same rate-limiting and audit logging as the form.
1.0.1
Jun 3 2026
- New: "Show more" in the order picker — load more eligible orders on demand.
- Fix: Order picker lists newest orders first.
- Fix: Order picker honours a withdrawal period over 14 days.
- Fix: Delivered date is consistent between the order list and detail.
- Fix: Admin request view no longer crashes in the free edition.
1.0.0
Jun 1 2026
- New: First public release. EU right-of-withdrawal management for Magento 2 — a guided customer withdrawal flow (find order, pick items, review, submit), eligibility rules, automatic refund calculation, and durable-medium receipt emails.
- New: Admin request management — withdrawal request grid, request detail screen, approve/deny workflow, and configurable withdrawal period and return address.
- New: Pre-contractual Annex I information notice on checkout, plus a downloadable model withdrawal form (Art. 6(1)(h)).
- New: Digital-content waiver step with express consent and loss-of-right acknowledgement (Art. 16(m)).
- New: Merchant alert email on each new request, and a "Withdraw from contract" call-to-action in order and shipment confirmation emails.
- New: Translations for 22 EU locales.