FRESHDESK™ INTEGRATION
ADD-ON FOR WEBFORMS PRO 3
Magento
2.3, 2.4
Community, Enterprise, Cloud
Integrate WebForms 3 - Magento 2 Custom Form Builder with the industry leading support service.
Required product: WebForms Pro
- Create Tickets From Submissions
- Assign Agents / Priority / Support Group
- Add Custom Tags To Tickets
- Configure For Each Form
Screenshots
A quick glance at frontend and backend functions.
Seamless integration
Instantly create Freshdesk support tickets from submissions.
Get related submission information
View custom fields and attachments within the Freshdesk ticket.
Advanced configuration
Set up Freshdesk ticket properties for each form.
- Configure integration for each custom form.
- Assign default support group.
- Specify ticket priority and type.
- Assign agents.
- Add custom tags to tickets.
OTHER FEATURES
Easy installation
You have 2 options to install the plugin:
- Use sFTP program to copy files from zip archive to your server
- Use Composer to install package from our private repository
100% open source
The plugin comes 100% in open code and doesn’t have any encoded or obfuscated files.
REVIEWS(0)
Some words from real customers.
CHANGE LOG
3.0.1
Oct 24 2022
- Fix: special characters in subject.
3.0.0
Sep 15 2022
- Initial release.
Frequently Asked Questions
The license allows activation of the plugin within one production Magento instance with multiple store views.
The license can be freely deactivated and moved to another Magento instance if needed.
The plugin you purchase is for lifetime usage but the access to technical support and updates is limited to one year. So in case you need to get the extension update or require technical support after a year you will need to prolong the license.
You can activate the purchased license in the development/staging environment and then move the license to the production environment by deactivating it in the admin panel and re-activating it in the new instance.
Please contact us if you require additional development licenses.
Yes, you can do that by contacting us.
No, we don't offer customizations for our modules but you can submit the feature request and it will be reviewed by our team.
Yes, you can customize our plugins to your needs. All our plugins come in 100% open code.
You can change the license from Community to Enterprise / Cloud by paying the difference cost. Please contact us for details.
You won't have access to product updates after the support period is ended and we won't be able to provide you with technical support.
You can extend your support period by paying the discounted product price.
You can request the refund within 30 days after the initial purchase. Please find more details on our page.